Yes. We offer a service discount for military members, veterans, and first responders. Visit our Service Discount page for account setup, verification instructions, and program details.

Please allow 1–3 business days for order processing before carrier transit begins. Choosing expedited shipping changes the carrier service but does not shorten processing time. If you need your gear by a specific date, contact us before ordering. See our Shipping Policy for full details.

Tracking is created when your shipping label is printed, but carrier updates can take up to 48 hours to appear. Check the tracking link in your shipping confirmation for the latest information. See our Shipping Policy for more details.

We ship to select international destinations. The recipient is responsible for applicable customs duties, taxes, brokerage charges, and other import fees. Contact us if you need help confirming service to your destination, and review our international shipping information before ordering.

Submit your request through our Return & Claims Portal within 14 days of delivery. Eligible items must be new, unused, uninstalled, complete, and in their original packaging. Returns are subject to a 10% restocking fee, and final-sale items are not eligible.

Wait for authorization before shipping anything back. See our Return & Exchange Policy for complete requirements and instructions.

Loading or packing a bag to “test the fit” counts as use and makes it ineligible for a standard return. This includes putting toiletries or personal-hygiene items inside. It does not matter whether the bag went on a trip, left your house, or still has its tags attached. Once used, it cannot be resold as new.

Please check the size before purchasing. Our product listings include detailed dimensions. Open the product page, scroll to the dimensions or specifications, and use a tape measure to compare those measurements with the items you plan to carry and the space where the bag needs to fit. If you’re unsure, contact us before ordering.

See our return-condition requirements for full details.

Checkout+ is optional package protection and return-shipping coverage offered through Redo at checkout. It includes a prepaid shipping label for an eligible return or exchange. The 10% return restocking fee and all return eligibility requirements still apply.

Checkout+ also provides coverage for qualifying lost, stolen, or shipping-damaged packages. Approved package-protection claims are resolved with a replacement.

See our Checkout+ terms and coverage details for complete information.

Report the issue promptly through our Return & Claims Portal. Keep the items and packaging, and do not use an incorrect or damaged item.

Shipping damage and incorrect items must be reported within 14 days of delivery. Lost or stolen package claims must be submitted within 48 hours of realizing the loss.

Package-protection coverage requires Checkout+. You do not need Checkout+ to report an incorrect item or a manufacturing defect. See our claims policy for complete requirements and coverage details.

Contact us as soon as possible if you need to cancel an order. We cannot guarantee that an order can be stopped, and orders that have already shipped cannot be canceled.

See our cancellation policy for complete details.

Our limited lifetime guarantee covers qualifying manufacturing and workmanship defects in eligible STEP 22 products used as intended. It does not cover normal wear, misuse, accidental damage, or modifications. Third-party products follow their manufacturer’s warranty.

See our Guarantee page for eligibility, exclusions, and claim requirements.

Clean by hand with warm water, a soft cloth or brush, and diluted mild soap when needed. Avoid soaking, pressure washing, harsh cleaners, washing machines, and dryers. Air-dry completely in a ventilated area away from direct sunlight before storing.

For complete care directions, see our gear-care instructions.

Rewards are redeemed as discount codes and are subject to the applicable minimum purchase. They cannot be combined with other discount codes or promotions. If you have more than one eligible offer, choose the one that provides the most value for your order and apply it at checkout.

See our Rewards page for complete details.