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  • Privacy Policy

    This website is operated by A Wood Products LLC DBA STEP 22 Gear and STEP 22. Our postal address is:
    A Wood Products LLC
    13446 Poway Road #403
    Poway, CA 92064.

    We can be reached via the Contact Us form on this website, or you can reach us by telephone at 949-445-6800.

    For each visitor to our website, our website server automatically recognizes the consumer's IP address. E-mail address are only recognized if you register and login. We collect information of visitors to our website, user-specific information on what pages consumers access or visit and geo-location of the user. The information we collect is used for internal review to improve the website. At times, we might use cookies to record session information, such as items that consumers add to their shopping cart as well as last login email address. If you supply us with your postal address on-line, we will only receive the information for which you provide us. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with the information regarding orders they have placed on-line. Upon request, we offer visitors the ability to have factual inaccuracies corrected in information that we maintain about them. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site as described in this Privacy Policy. If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.


    STEP 22 values the trust you place in us and recognizes the need for appropriate protection and management of the personal information you share with us. This privacy policy is designed to explain what information we may collect, how we use this information and the choices you have regarding the use and retention of this information.


    STEP 22 gathers customer information as needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you, and to administer our business. When you purchase or order a product, subscribe to our newsletter or a service we provide, we may request information such as your name, address, telephone number, email address and credit card information. In addition, our web server will automatically gather information about your visit to our website, such as your browser type, what pages have been viewed, the time of visit, etc. You may access, update or delete any personal information you submit to the website by contacting us using any of the contact points listed at the top of this privacy statement.

    The information you provide is used by us to process your order or provide you with a requested service, such as our online newsletter. It may also be used to confirm and track your order, notify you of new products, events, and limited time offers. We will never share your information with third parties unless as disclosed in this privacy statement.

    You may receive periodic mailings from us on new products, services and limited time offers if you have provided us with your mailing address. You may opt out of these mailings simply by contacting us using any of the contact points listed at the top of this privacy statement.

    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


    Cookies are small pieces of information that are stored by the browser on your hard drive. The cookies used by do not contain personally identifying information such as your name, or sensitive information such as your credit card number. We use cookies to store your preferences and record session information such as shopping cart items and past activity on our website to allow us to recognize you when you return to our site, and to provide you with the experience we feel will be of value to you.

    STEP 22 reserves the right to contract with third parties who may use cookies and collect information on our behalf. We prohibit the sharing of this information by third parties with anyone other than STEP 22.


    The use of cookies by our partners, affiliates, tracking utility company, service providers is covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and service providers use session ID cookies in order to compile aggregated statistics and help determine the effectiveness of joint promotional or advertising efforts.


    Our Web pages sometimes contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used on some of our pages to let us know which links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.


    We use third parties to provide credit card processing, ship orders, and manage the Live Chat function on our website. When you purchase a product or log in to the Live Chat we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.


    This website may contain links to other websites not affiliated with STEP 22, including websites of vendors and/or service providers. STEP 22 is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site, and to read the privacy statements before providing information, as they may differ from ours.


    We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through this website, by phone or email, or writing to us at our mailing address. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


    Security and satisfaction is our main goal. All information provided by you is confidential and will not be released to any third parties. To insure confidentiality, we use the SSL (Secure Sockets Layer) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and our Server. Our physical location is protected against loss, theft or misuse of information via appropriate security measures. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, uses SSL Encryption to ensure your credit card information is secure.

    HTTP - Hyper Text Transfer Protocol. Standard protocol for transmitting Web pages on the Internet.
    HTTPS - HTTP Over SSL (Secure Socket Layer). Protocol enabling the secured transmission of Web pages.
    If you are filling out personal information on a website like your address or credit card information make sure the address bar where the website is starts with HTTPS. HTTPS ensures that the website has SSL service which avoids hackers from stealing any data transmitted. SSL makes a clear hacker-free channel for your data to go directly to the credit card company without being interfered by anyone.

    If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.