Current order processing time 1-3 days - free shipping over $200 (lower 48)

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Current order processing time 1-3 days - free shipping over $200 (lower 48)

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    SHIPPING POLICY

    We aim to ship all orders within 1–3 business days after an order is placed. Processing time may vary based on order volume, weekends, holidays, or promotional periods. If you need delivery by a specific date, please contact us prior to placing your order so we can confirm feasibility.

    Rush Shipping
    Selecting expedited shipping (such as Overnight or 2-Day) refers to the carrier transit time after shipment, not order processing time. Orders are typically processed within 1–3 business days before shipment. We do not guarantee delivery dates and are not responsible for delays caused by shipping carriers, weather, or holidays.

    Tracking Information
    Tracking numbers are generated when shipping labels are created. Carrier tracking systems may not update until the package is physically scanned by the carrier. Tracking information may take up to 48 hours to appear. If tracking does not update immediately, please allow additional time before contacting support.

    Shipping Locations
    STEP 22 ships within the United States and U.S. territories and to select international destinations, including but not limited to Mexico, South America, Europe, Asia, Australia, and the Middle East. We do not ship to all international locations.

    Risk of Loss
    Risk of loss and title pass to the customer when the shipment is tendered to the carrier.

    Shipping Insurance
    At checkout, customers are offered the option to purchase shipping insurance coverage. If coverage is declined, the customer assumes all risk of loss, theft, or damage once the order is tendered to the carrier, and STEP 22 Gear is not responsible for lost, stolen, or damaged shipments.

    If shipping insurance coverage is selected and purchased at checkout, loss, damage, or theft in transit will be handled in accordance with the terms of the Route Shipping Protection coverage selected at checkout, and any claims must be submitted through that provider.

    International shipments may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. Please consult your local customs authority for details.

    RETURN POLICY

    We want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned within 14 days of delivery, subject to the conditions below.

    Return Conditions

    • You must contact us within 14 days of delivery.
    • Products must be unused, uninstalled, and in new, resalable condition.
    • Items must be returned in original packaging, including polybags if applicable, to help prevent damage during return transit.
    • Products must be shipped back within 10 business days of RMA issuance.
    • Used, installed, altered, or damaged items are only returnable if defective.
    • Original shipping charges are non-refundable.
    • If free shipping was applied and the return lowers the order below the free shipping threshold, the original shipping cost will be deducted from the refund.
    • Returns are subject to a 10% restocking fee.
    • Certain products may be marked as non-returnable.
    • Order cancellations are only accepted prior to shipment.

    Return shipping is the responsibility of the customer unless the return is due to an error by STEP 22 or the manufacturer.

    We strongly recommend insuring return shipments. STEP 22 is not responsible for lost or damaged return shipments.

    Items must be packaged properly. Do not fold, compress, or force items into packaging smaller than what they were shipped in. Improper packaging may result in reduced or denied refunds.

    WARRANTY CLAIMS

    For warranty claims, STEP 22 reserves the right, at its discretion, to repair or replace the product according to company and manufacturer policies. Replacement products may not be immediately available.

    RETURN PROCEDURE

    Reply to your original order confirmation email or email returns@step22gear.com with the following information:

    • Your name
    • Order number
    • Item(s) being returned
    • Reason for return
    • Product condition

    Allow up to 72 hours for return authorization processing. Approved returns will receive an RMA and instructions.

    Refunds are processed after the returned product is received and inspected. Please allow 5–10 business days for funds to appear, depending on your payment provider. Refunds can only be issued to the original payment method.

    EXCHANGES

    Option 1 (Slower)
    Return the original item using the return procedure and specify the exchange item. We will ship the replacement after receiving the return.

    Option 2 (Faster)
    Order the replacement item immediately. Then return the original item for a refund.

    Price differences will be refunded or charged accordingly.

    DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

    If your item arrives defective, damaged, or incorrect, contact us immediately and do not use or install the item. We will provide return instructions and a prepaid return label where applicable.

    Products must be returned within 14 days.

    If a replacement is shipped before the original item is returned, we may temporarily authorize your payment method until the return is received.

    ORDER CANCELLATIONS

    Cancellation requests must be submitted before shipment. Processing may take up to 72 hours. Orders may ship before cancellation is completed.

    REFUNDS

    Refunds consist of the product purchase price minus original shipping and applicable restocking fees. Refunds can only be issued to the original payment method.