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    • Terms and Conditions

    OVERVIEW

    To offer a safe and secure shopping experience, A Wood Products LLC, a CA company DBA STEP 22 Gear and STEP 22, has established these online policies for any user, viewer, or buyer at www.step22gear.com. The terms and conditions apply to the purchase and sale of products through www.step22.com and www.step22gear.com as well as associated marketplaces such Facebook, Instagram, and Google (also referred to as the 'website'). By placing an order for such products, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products from this website. These terms and conditions are subject to change by A Wood Products LLC (referred to as 'us' or 'we') without prior written notice at any time, at our sole discretion.

    All content included on this website, such as text, graphics, logos, button icons, images, videos, audio clips and software is the property of A Wood Products LLC or its suppliers and is protected by U.S. and International copyright laws. All trademarks, service marks, and trade names are property of A Wood Products LLC or www.step22gear.com. All other trademarks not owned by A Wood Products LLC or www.step22gear.com or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by A Wood Products LLC or www.step22gear.com. Any unauthorized use of the materials appearing on this website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All software used on this website is the property of A Wood Products LLC or www.step22gear.com or its software suppliers and is protected by U.S. and International copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.


    PATENT & TRADEMARK INFORMATION

    Many products sold by A Wood Products LLC and its subsidiaries and on www.step22gear.com are covered by one or more U.S. Patent. 11" Jack Cover is covered by U.S. Patent No. D767,848. 15" Jack Cover is covered by U.S. Patent No. D789,645. Silent Jack is covered by one or more U.S. Patent D915723, D917125, D915719. All versions of Stingray Flat Box are covered by Patent No. US 11,751,648. Pangolin Tool Roll and Hedgehog toiletry Roll are covered by Patent No. US 11,717,068. All REEF products are covered by Patent No. US 11,627,789. Other products offered on the website might be covered under U.S. and International patent protection. Please refer to product packaging and manufacture data for additional patent information.

    VELCRO® and ONE-WRAP® are registered trademarks of Velcro IP Holdings LLC. Used with permission. STEP 22® and REEF®  are a registered trademarks of A Wood Products LLC.

    ORDER PROCESSING AND TERMS

    By placing an order on our website, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed on the website for the sale and supply of any products or services. By placing an order on our website, you agree to release and hold harmless STEP 22 Gear and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, as a result of your acceptance, possession, use, or misuse of any product or service purchased on our website. By Placing and order on our website, you agree to receive transactional related electronic communication and messages including but not limited to email and text messages. Transactional related communication and messages include, but are not limited to, order confirmation, shipment confirmation, additional product information, shipment delivery confirmation, and product review requests. This website site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this website may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.

    Products ordered are for personal use only. When placing an order on this website, you agree to not resell or distribute any purchased products in any commercial market. STEP 22 actively investigates and pursues to the fullest extent of the law all illegal distribution of products by non-authorized dealers. Violators can be held liable for any damages or losses to STEP 22 caused by illegal distribution of products purchased from this website. High volume orders believed to be meant for unauthorized resale or distribution will be cancelled and the re-stocking fee will be applied to any refunds.

    Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. We may require additional verification or information before accepting any order. Once you have placed an online, phone, or other type of order, you have entered into a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. If you need priority delivery, please contact us by phone for immediate attention. We make every effort to maintain the availability of our website, however, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.

    PAYMENT TERMS

    We accept all major credit cards as well as Apple Pay, Google Pay, and Shopify Pay. You represent and warrant that: (i) the credit card information you supply to us is true, correct and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. All payments must be in United States currency. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price (including taxes and additional charges) has been paid. Payment must be received by us prior to our acceptance of an order, unless otherwise agreed by us in writing. Prices and shipping cost are subject to change anytime because of exchange rates, changes in shipping costs, manufacturer price changes and other extenuating circumstances.

    SHIPPING AND DELIVERY

    At this time, STEP 22 ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, STEP 22 ships merchandise to Canada, Mexico, Argentina, Brazil, Chile, Australia, New Zealand, British Virgin Islands, Macao, Hong Kong SAR, Singapore, Thailand, Malaysia, Vietnam, Philippines, Taiwan, Japan, UAE, Kuwait, Saudi Arabia, Qatar, Oman, Israel, South Africa, Namibia, and most of Europe, but not to other international locations. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    SALES TAX

    This website charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.

    MISUSE AND ABUSE OF REWARDS PROGRAM POLICY

    STEP 22 is committed to providing our customers with a rewarding experience through our rewards program. However, it is important to use our rewards program responsibly and in accordance with its intended purpose. Any misuse or abuse of our rewards program is strictly prohibited.

    Examples of misuse or abuse include, but are not limited to:

    • Creating multiple accounts to exploit rewards benefits.
    • Manipulating or tampering with the rewards system.
    • Attempting to redeem rewards through fraudulent means.
    • Engaging in activities that violate our terms of service or policies.

    In the event of misuse or abuse of our rewards program, we reserve the right to take appropriate action, including but not limited to:

    • Cancelling orders placed using rewards points or discounts obtained through misuse or abuse.
    • Banning customers found to be misusing or abusing the rewards program from future participation.
    • Adding customers to our "do not sell to" list as a consequence of violations.

    We reserve the sole discretion to determine what constitutes misuse or abuse of our rewards program and to take appropriate action as necessary. By participating in our rewards program, you agree to adhere to these terms and conditions.

    ADVERTISING DISCLAIMER AND TRADEMARKS

    The descriptions of some products that are posted on our website are the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors for any products or services offered on our website. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge. All trademarks and registered trademarks relating to products available through our site are the sole property of their respective owners. Photographs displayed on our site are courtesy of the respective manufacturers.

    WARRANTIES

    All products come with the warranty that is supplied directly by the manufacturer. We are not responsible for shipping costs other than due to our own mistake. Any item that is altered or changed from its original state without the consent of the manufacturer may not be returned and may not receive warranty support. The warranty of a product is facilitated by us; however, we can only enforce the manufacturer’s decisions.

    The content included in this website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this website. We make no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website or its content, or the suitability, functionality, or operation of this website or its content. By using this website, you assume the risk that the content on this website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the resale products or services described on this website are provided by the advertiser or manufacturer only, and not by A Wood Products LLC.

    The references and descriptions of products or services within the website materials are provided "as is" without any warranty of any kind, either express or implied. A Wood Products LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this website or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this website are the sole responsibility of the companies providing the information ("advertisers"), and not A Wood Products LLC.

    The inclusion of material on this server does not imply any endorsement by A Wood Products LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although A Wood Products LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

    GOVERNING LAW AND STATUTE OF LIMITATIONS

    This website is controlled by us from our offices within the State of California, USA. As each location has laws that may differ from those of California, by accessing this site, both of us agree that the statutes and laws of the State of California, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this website and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the United States District Court of California with respect to such matters. Any cause of action brought by you against us or our affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.

    All notices from us to you may be posted on our web site and will be deemed delivered within thirty (30) days after posting. Notices from you to us shall be made either by regular mail, sent to the address we provide on our website, or first class mail to our address at: 7888 Silverton Ave Suite C, San Diego, CA 92126

    If you have any questions please call us at (949) 445-6800.

    FORCE MAJEURE

    Events outside our control, which are not reasonably foreseeable, shall be considered force majeure, meaning that A Wood Products LLC and step22gear.com are released from their obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market and products negatively, for example, restrictions, warnings, bans, etc.

    RECOVERY GEAR - CONDITIONS OF USE

    By adding to your cart and purchasing any recovery gear item, you agree to the terms stated below.

    I acknowledge I have received, reviewed and understand this important safety information as it is vital to the proper use of the products I am purchasing. If I am purchasing this equipment for another person, I will download and deliver this information to the person using the products. I will also review the safety information that accompanies the products and will also ensure that this information also is delivered to any other user of the products.

    I agree to hold harmless A Wood Products LLC (DBA STEP 22 Gear) from any and all liability, lawsuits, claims, judgments, attorneys' fees and costs of every nature, including injury or death, arising out of the use of the product, however caused, except claims or litigation arising through the sole negligence or willful misconduct of A Wood Products LLC. 

    All recovery goods are Non-returnable. Any return that is negotiated must be authorized and must include a return authorization number. Authorized returns will be subject to a restocking charge to include but not limited to: outbound freight, return freight, restocking charges and finance charges. Goods must be in their original packaging, new and unused.

    All Products provided by A Wood Products LLC are sold with the express understanding that the purchaser and user are thoroughly familiar with the safe and proper use and application of the product. The user has the responsibility for proper use and application as outlined in all applicable standards and regulations. Use by untrained persons is hazardous.

    The user must have sufficient training and knowledge of all applicable standards to responsibly use our products. If you are unsure whether you are properly trained and knowledgeable or if you are unsure of what the standards and regulations require of you, seek information and/or training from qualified professionals. DO NOT use any recovery tool or device until you are absolutely sure of what you are doing. Remember, when it comes to using recovery equipment, straps, and ropes, lack of skill, knowledge, and care can result in severe INJURY or DEATH to you and others.

    Failure to follow proper use, care, and inspection criteria could result in severe personal injury or death. Recovery gear, rope, and strap products will fail if damaged, abused, misused, overused, or improperly maintained.

    LAST UPDATED: February 5, 2024