Current order processing time 1-3 days - free shipping over $200 (lower 48)

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Current order processing time 1-3 days - free shipping over $200 (lower 48)

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    • Shipping policy

    SHIPPING POLICY

    We do our best ship all orders within one to three days from the time of order. Please note that time of day, weekends, holidays, or unusually busy times like holidays or sales shopping may delay some shipments. If you need your order shipped by a certain day, please contact us to verify that we will be able to meet your requested delivery date.

    Rush Shipping: Selecting overnight or 2 day shipping, etc. does NOT mean your order will arrive overnight, or 2 day, etc. Once your order ships (usually within 1-3 days) it will be shipped using the method you selected. We make no guarantee on delivery time and are not responsible for delays caused by UPS, USPS, DHL, or other carrier used and by weekends or holidays. 

    Please Note: Our system generates a tracking number as soon as we print your mailing label. The carrier (USPS, UPS, etc.) may not have record of your shipment until the package is in their possession and scanned. The tracking link we provide may not yield results for up to 48 hours, depending on the time and day you place your order. If your tracking link does not show package movement, please wait 24 hours and try again.

    At this time, STEP 22 ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, STEP 22 ships merchandise to Canada, Mexico, Argentina, Brazil, Chile, Australia, New Zealand, British Virgin Islands, Macao, Singapore, Thailand, Malaysia, Taiwan, Japan, UAE, Kuwait, Saudi Arabia, Qatar, Oman, South Africa, and most of Europe, but not to other international locations. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.